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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Equality, Diversity and Inclusion Policy

| HR policies | Corporate

This policy applies to members of staff and anyone working on our behalf. It sets out how this organisation promotes equality in its day to day work and how anyone who works with us, or accesses our services can make a complaint or alert us to issues that require attention.   

Download publication as pdf
Download Equality, Diversity and Inclusion Policy publication as pdf
Download publication as word document
Download Equality, Diversity and Inclusion Policy publication as word document